Refund Policy

We appreciate your willingness to purchase one of our products. We understand that it can be challenging to purchase fibre without seeing and touching it. It can be hard to see the colour correctly through photographs and computer monitors.

If you are not satisfied with your purchase, please contact us at and we will arrange to refund or exchange the purchase.

Your request for a refund or exchange must be made within a week of receiving your purchase and the purchase must be in its original condition, free of smoke or animal hair.

It must be sent back within two weeks of its arrival.

Your refund will be issued once we have received the purchase and determined that it is in its original condition.

All sales of discounted products are final.

Shipping fees for refunded or exchanged purchases are the responsibility of the customer.